What is the job title for this position at Sampath Bank?

The job title for this position is Customer Care Executive.

What is the required experience for the Junior Customer Care Executive (JCCE) position?

Less than two (02) years of experience at a Call Centre / Contact Centre or a similar business environment is required for the JCCE position.

What is the required experience for the Senior Customer Care Executive (SCCE) position?

A minimum of two (02) years of experience at a Call Centre / Contact Centre is required for the SCCE position.

What are the age requirements for the JCCE and SCCE positions?

The preferred age is below 25 years for JCCE and below 27 years for SCCE.

What educational qualifications are necessary for these positions?

The candidate should have passed GCE O/L, including Mathematics and English, as well as GCE A/L. Having a certification related to IT will be an added advantage for both positions.

What are the key responsibilities of a Customer Care Executive?

The key responsibilities include attending to inbound/outbound calls efficiently, responding to emails, managing and resolving customer complaints/inquiries effectively, and providing customers with product and service-related information/solutions.

What language skills are required for this position?

Excellent verbal and written communication skills in Sinhala and English are required. Knowledge of Tamil would be an added advantage.

What other competencies are required for these positions?

Other competencies include the ability to deliver superior service in the absence of physical customer presence, active listening skills, understanding customer needs and responding accordingly, problem-solving and negotiation skills, ability to work under pressure on a 24/7 shift basis, fairness in interpersonal relations, and basic IT skills.

Is this a fixed-term contract position?

Yes, these positions are for Customer Care Executives on a fixed-term contract basis.

What can the selected candidates expect in terms of remuneration and work environment?

The selected candidates can expect an attractive remuneration package and a modern and conducive work environment.

How can one apply for these positions?

Interested candidates can apply online by stating their qualifications and experience.

How will the selection process be conducted?

The selection process will be strictly based on merit, and any form of canvassing will result in disqualification. Only short-listed candidates will be contacted.

Where is the location of Sampath Bank's Chief Human Resource Officer?

The Chief Human Resource Officer of Sampath Bank is located at No.110, Sir James Peiris Mw., Colombo 02.

How can I apply for this job?

You can click on the provided link to apply for the Sampath Bank Job - Customer Care Executive position.

Sampath Bank Job - Customer Care Executive

Looking for a Sampath Bank job? Join us as a Customer Care Executive and provide exceptional service. Apply now for a rewarding career!

By Lanka Career

December 10, 2023

Sampath Bank Job - Customer Care Executive

Details

Description of Customer Care Executive Vacancies at Sampath Bank

Organaization	Sampath Bank PLC
Post	Customer Care Executive
Requirment	Age Below 25-27 Years G.C.E (O/L) + G.C.E (A/L)
Closing Date	Not Mention
How to Apply	Online Apply
Website	Sampath Bank

Original Official Advertisement of Customer Care Executive at Sampath Bank

Apply Here

How to apply for Sampath Bank Job Vacancy for Customer Care Executive

கீழே தரப்பட்டுள்ள "Click to Apply" என்பதை தெரிவு செய்வதன் மூலம் விண்ணப்பிற்க முடியும்.
You can apply by selecting "Click to Apply" given below.
පහත දක්වා ඇති "Click to Apply" තේරීමෙන් ඔබට අයදුම් කළ හැක.

Apply here to Sampath Bank Job

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Sampath Bank Job - Customer Care Executive

Description of Customer Care Executive Vacancies at Sampath Bank

Original Official Advertisement of Customer Care Executive at Sampath Bank

How to apply for Sampath Bank Job Vacancy for Customer Care Executive

Apply here to Sampath Bank Job

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